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Payments#chargeback#dispute#fraud

Chargeback Dispute Flow

Source: PDF — Payments-Manual.pdf p.42-45 · Updated 9/23/2026

Step 1 - Identify

Chargebacks arrive via the payment processor webhook, tagged dispute.created.

Step 2 - Freeze

Freeze the account balance related to the disputed deposit immediately, do not wait for investigation.

Step 3 - Evidence

Submit KYC docs, login IP history, and game/bet history as evidence within the processor deadline (usually 7 days).